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Employee Engagement Process (eNPS Questionnaire)

Rapid Standard is packaged with a questionnaire process that enables regular feedback from employees, and calculates an employee Net Promoter Score (eNPS).

This is a method of quantifying employee loyalty and satisfaction, and is gathered by asking one simple question: “On a scale of 0 to 10, how likely are you to recommend this company as a good place to work to your friends or families?” From this question, the percentage of “detractors” (those who answer 0 to 6), Neutrals (those who answer 7 or 8), and “promoters” (those who answer 9 or 10) are calculated.

Finally, the eNPS is calculated by subtracting the percentage of detracts from promoters. This results in a score between -100 and 100. A good eNPS score depends on the industry and the context, but generally, scores between 10 and 30 are considered good, while scores between 50 and 70 are considered excellent.

Distributing the eNPS Questionnaires​

  1. Navigate to Human Resources > Employees

A screenshot that depicts how to navigate to the Employees page in Rapid Standard.

  1. Select the employees you wish for the questionnaire to be sent to

A screenshot depicting how to select multiple employees. The user presses the checkboxes beside each item in the employee list.

  1. Press the HR Processes button

  2. Press the Send Employee Engagement Questionnaire button

A screenshot depicting how to send the employee satisfaction survey to employees. Once the employees are selected in the employee list, the action button titled "Send Employee Engagement Questionnaire" should be pressed.

Additional Details​

This will send an email with a link to a questionnaire, for each selected employee. Employee responses to this form will be anonymous. There are only two questions on the form:

  1. "Select your department." (Employees are required to select which department they are from this helps to produce a eNPS score by department and the organisation as a whole).
  2. "On a scale of 0 to 10, how likely are you to recommend this company as a good place to work to your friends or family." (This is used to calculate the eNPS score).

Visit these docs: Using the Employee Engagement Dashboard, for an explanation on how to view the aggregated results of the questionnaires.